Cardiology e-mail service


This is an e-mail advice service to enable GPs to obtain Cardiology Consultant advice rapidly. 


  • Non-emergency queries.
  • Patients with cardiology conditions or potential cardiology conditions being managed by the GP.
  • For queries on community/direct access investigations eg. ECG, holter monitors, echo reports


  • Routine advice for patients already under the care of a named cardiologist (advice correspondence in writing to named consultant).
  • Advice already published on RMS website.
  • Formal referrals for investigations or outpatient appointments (use normal RMS referral system)
  • Emergency queries (use telephone contact for emergencies only)


How to Refer

  • Check query is not answered by advice already available on the RMS website.
  • Check patients are not already under a named consultant or have been seen by a consultant in the last 6 months (if so contact named consultant rather than using the email service)
  • Complete e-mail ensuring it includes key information and is in the correct format, as described below, and send to:  rch-tr.CardioAdvice@nhs.net
  • Cardiologist on duty will respond within 2 working days (Mon – Fri).
  • If the response is a recommendation to refer to cardiology this will be the responsibility of the GP submitting a referral through RMS as normal.
  • In future correspondence, when referring to the advice given, it must be made clear that the advice quoted was from the e-mail advice service.
  • Correspondence for advice received by Consultants through other routes will be returned to the GP with the request to use the e-mail service.  (NB fax machines are being withdrawn from RCHT)


e-mail Format

Please use the format as described below. The Subject should contain your GP code, Practice Code and a Category for the subject matter concerned selected from the list below (this list may be amended as the service progresses depending on use):

- Chest Pain

- Syncope

- Heart Failure

- Arrhythmia

- Medication

- Atrial fibrillation

- Other


E-mail format from GP Requesting advice

Subject: GP code, Practice code, Category

Message body 

Patient, NHS number, Last Name, First Name, DoB 

Detail as necessary.

GP Name

Practice Name

Contact Tel no



Date reviewed                     01/04/2019

Next review due                  01/04/2020

Sifter name                          Elizabeth Fell

Contributors                        Dr Louise Melley – Assistant Specialist Cardiology RCHT


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